We get asked a lot of questions about our services. We’ve put together a list of our most frequently asked questions below. If there’s a question you have that’s not answered, please send us an email or give us a call or book a meeting. 

We’re more than happy to answer your questions.

Can I add on email newsletters or social media after I’ve done my website?

Yes. We understand getting everything together can be daunting, so we can take it step by step if it’s easier for you.

Is there a contract for website, email newsletter and social media?

There’s a one year contract starting from the launch date of your website.

How do I cancel?

You can cancel after 1 year. We require 30 days notice to cancel, please send us a confirmation email.

What if I cancel before 1 year?

You are responsible for the remaining months. We will take down the website upon your request.

What happens when I cancel?

We require 30 days notice to cancel. We will take your website down.

Who owns the domain?

You own your domain. We advise all of our advisors to hold ownership of their domain.

What happens if I exceed 2 hours of changes on my website?

We will charge you hourly for the changes, however before you get to 2 hours, we will let you know.

Do you have a website agreement?

Do you provide email support?

Unfortunately, this is not our area of expertise, therefore we’re not able to help you with this.

Can you help with domain transfers?

Unfortunately, this is not our area of expertise, therefore we’re not able to help you with this.

What if I cancel content but want to keep my website?

No problem, we will continue to maintain your website at $70/month.  The monthly maintenance includes:

  • Daily backups
  • Daily scans
  • Uptime monitoring
  • Theme updates
  • Plugin updates
  • CMS updates
  • Up to 30 minutes of changes per month
  • Analytics

Is there a contract for the calculator?

No, there is no contract associated with the calculator. However we require 30 days notice to cancel.

Is there a contract for FTT AdvisorStream?

No, there is no contract associated with FTT AdvisorStream. However we require 30 days notice to cancel and we take payment upon onboarding.